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1. Completes broad scope of technical tasks including Instructing customers on-site installation/ commissioning, fault analysis, maintenance, drive systems technical evaluation etc.
能夠完成多種技術(shù)工作，包括指導(dǎo)客戶設(shè)備安裝/調(diào)試、故障分析、維修以及對(duì)客戶現(xiàn)場(chǎng)傳動(dòng)系統(tǒng)構(gòu)建的分析、評(píng)估等
2. Technical supports customer remotely and onsite, responsible for technical clarification according to customer requirements from service order, and make good cooperation with customers, service admin team and service provider.
為客戶提供遠(yuǎn)程或現(xiàn)場(chǎng)技術(shù)支持，針對(duì)客戶的升級(jí)改造需求或備件需求與客戶進(jìn)行技術(shù)澄清，與客戶、服務(wù)管理團(tuán)隊(duì)和現(xiàn)場(chǎng)服務(wù)提供方保持良好合作
3. Responsible for technical issue of in-house repair, participant in on-site investigation for special customer service case ，perform field service if necessary.
負(fù)責(zé)室內(nèi)維修技術(shù)相關(guān)話題、針對(duì)設(shè)備異常損壞事件，參與現(xiàn)場(chǎng)調(diào)查，必要時(shí)提供現(xiàn)場(chǎng)服務(wù)。
4. Check and review the service report from service provider and make warranty judgement if necessary.
檢查和審查服務(wù)提供商提供的服務(wù)報(bào)告，必要時(shí)作出保修判斷。
5. Timely feedback on product quality issues, support to improve product/service quality and performance in cooperation with other departments， 及時(shí)反映客戶現(xiàn)場(chǎng)產(chǎn)品質(zhì)量問(wèn)題，并支持產(chǎn)品和服務(wù)質(zhì)量的改進(jìn)。

崗位要求：

1. Be familiar with industry drives, e.g., topology, application, commissioning etc.
熟悉工業(yè)變頻器，例如： 硬件拓?fù)洌F(xiàn)場(chǎng)應(yīng)用、調(diào)試等
2. 2 years’ experience of Electrical Drives product design or system design or commissioning or maintenance is preferred.
2年傳動(dòng)產(chǎn)品或傳動(dòng)系統(tǒng)的設(shè)計(jì)或應(yīng)用或維修經(jīng)驗(yàn)
3. Knowing CS service scope and process well
了解客戶服務(wù)范圍和流程
4. Excellent skill of communication/ 卓越的溝通能力
5. Problem solving skill and emergent and risk management mindset.
解決問(wèn)題的能力、具有突發(fā)事件和風(fēng)險(xiǎn)管理意識(shí)。
6. Language: Fluent in English (Read, Write, Listen, Speak).
語(yǔ)言：流利的英語(yǔ)(聽(tīng)說(shuō)讀寫(xiě))能力
7. Teamwork player
注重團(tuán)隊(duì)合作